Staying in touch with your little one’s learning

At Ngala Early Learning, we know family is the most important part of a child’s life and that you are your child’s first and most important teacher. Our Educators are here to support and work with you on decisions that affect your child while they are with us. We value your input in shaping our programs and learning environment and encourage you to share your thoughts and ideas, and to become actively involved in your child’s learning. There are three main ways we facilitate this communication: 

Our Family Partnerships Program 

Our Family Partnership program is how we work with every family to collaboratively develop an individualised program across the year to enhance your child’s learning journey. Families can request a meeting at any time by talking with their child’s team leader or Service Coordinator.  

Seeking regular feedback and input 

We welcome your involvement in reviewing our policies, procedures, philosophy, and Quality Improvement Plan, which are available at each early learning service. We read all suggestions and work with families to make improvements wherever they may enhance our environment and learning opportunities. We also provide Family Surveys throughout the year so you can provide day-to-day feedback and suggestion on making our spaces better. 

Regular communication throughout the day and beyond

We know you likely have a busy schedule, so we communicate in multiple ways: emails, newsletters, notices, information evenings, special events, and digital platforms like Facebook and Xplor. 

We believe good communication is foundational in building strong relationships. Our Educators are committed to providing all our families with updates about children’s learning, experiences and progress during drop-off and pick-up times, so if you have any questions that’s a great time to ask. 

We also use our all-in-one family app called Xplor Home. Xplor Home is the best and easiest way to keep track of your child’s day. From the moment you complete your enrolment form, you can utilise Xplor Home to book childcare days, manage your account, and receive regular stories and updates that capture your child’s learning.